General Terms and Conditions

Welcome to Alarm Engineers! These terms and conditions apply to all services and products provided through our website and directly by our company. By using our services and purchasing our products, you agree to these terms and conditions. Please read them carefully.

1. General Information

  • Company Details:
    Alarm Engineers
    Registration Number (KvK): 70072647
    VAT Number: NL004667429B32

  • Contact Information:
    Email: INFO@CAMERA-ENGINEERS.ES

2. Services and Products

Alarm Engineers provides security systems, including installation, maintenance, and additional services like backup SIM cards. All products are delivered with the specifications and functionalities discussed and agreed upon at the time of purchase.

3. Pricing and Payment

  • Prices:
    All prices listed on our website and in quotes are exclusive of VAT, unless otherwise stated.

  • Payment Terms:
    Payments must be made according to the terms specified in the quote or invoice. Payment may be required in advance of installation or within the designated period after installation, as outlined in the agreement.

  • Cancellation Policy:
    Cancellations must be made in writing, and any applicable fees will be charged depending on the timing of the cancellation.

4. Installation and Delivery

  • Delivery and Installation:
    Alarm Engineers ensures full delivery and installation of all security equipment. Installations are scheduled based on availability, and clients will be informed of installation requirements beforehand.

  • Installation Condition Deviations:
    If there are technical limitations at the installation site that were not included in the initial quote, Alarm Engineers reserves the right to adjust the installation or charge additional fees. Any additional costs will be discussed with the client prior to implementation.

5. Warranty and Maintenance

  • Warranty:
    Our products come with a warranty period of [e.g., 1 year]. Within this period, Alarm Engineers will replace or repair any defective parts at no additional charge.

6. Liability

  • Limitation of Liability:
    Alarm Engineers is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products and services, except in cases of gross negligence or willful misconduct.

  • Customer Responsibility:
    The customer is responsible for maintaining a stable internet connection and power supply to ensure continuous operation of the security system. Alarm Engineers is not liable for issues arising from interruptions in internet or power supply.

7. Customer Obligations

  • Access for Installation and Maintenance:
    Customers must ensure that Alarm Engineers has appropriate access to the property for installation and any scheduled maintenance services.

  • System Testing and Maintenance:
    Customers are responsible for periodic system checks and maintenance as advised by Alarm Engineers. Failure to follow maintenance recommendations may void the warranty.

8. Privacy and Data Protection

  • Data Handling:
    Alarm Engineers is committed to protecting customer privacy. Personal information and data collected through our services are handled in accordance with our Privacy Policy and applicable data protection laws.

  • Use of Customer Data:
    Personal data collected for security purposes (e.g., notifications to your smartphone) will be used solely for service delivery and will not be shared with third parties unless required by law.

9. Changes to Terms and Conditions

Alarm Engineers reserves the right to update these terms and conditions as needed. Customers will be notified of any significant changes, and continued use of our services after notification implies acceptance of the updated terms.

10. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Spain, e.g., the Netherlands. Any disputes arising from these terms shall be resolved by the competent courts in Amsterdam, the Netherlands.